# Password recovery

If you forget your SureDrop password then you can request a new one from the system administrator by selecting *Forgot password?* on the SureDrop login screen.

 ![https://assets.suredrop.io/SureDrop-UserDocs-Images/SEN-SureDrop-Access-ForgotPassword.png](https://assets.suredrop.io/SureDrop-UserDocs-Images/SEN-SureDrop-Access-ForgotPassword.png)

This will display a screen that prompts you to reset your password. It will be pre-loaded with your Team name and username.

If these values are correct, click the *Send* button.

 ![https://assets.suredrop.io/SureDrop-UserDocs-Images/SEN-SureDrop-Admin-ResetPasswordRequest.png](https://assets.suredrop.io/SureDrop-UserDocs-Images/SEN-SureDrop-Admin-ResetPasswordRequest.png)

This request will result in a new activation invitation being sent to you.

* If you have enabled two factor authentication (2FA) the email will be sent to your email address. 
* If 2FA has not been enabled then a request will be sent to the system administrator of your Team.

An example of the email that is sent is shown below.

 ![](https://assets.suredrop.io/SureDrop-UserDocs-Images/SEN-SureDrop-User-ResetPasswordEmail.png)

Clicking on *Choose a new password* displays the screen where you can enter new password details.

 ![](https://assets.suredrop.io/SureDrop-UserDocs-Images/SEN-SureDrop-User-CreatePasswordonReset.png)

Click on the *Create Login* button to save the new information about your account.

### Additional assistance

If necessary, you can request additional assistance by clicking the *Help* button on the SureDrop login screen.

 ![](https://assets.suredrop.io/SureDrop-UserDocs-Images/SEN-SureDrop-Access-LoginHelpButton.png)

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**Documents**

- [Latest SureDrop Enhancements](https://outline.suredrop.io/s/c3c86a1c-0f2a-4dd2-8686-4b8aabd2629a/doc/latest-suredrop-enhancements-kcwScILzAM)
- [SureDrop Mobile App](https://outline.suredrop.io/s/c3c86a1c-0f2a-4dd2-8686-4b8aabd2629a/doc/suredrop-mobile-app-PrQIsDuSKI)
- [Accessing SureDrop](https://outline.suredrop.io/s/c3c86a1c-0f2a-4dd2-8686-4b8aabd2629a/doc/accessing-suredrop-DyN9aMpI70)
- [Interface Languages](https://outline.suredrop.io/s/c3c86a1c-0f2a-4dd2-8686-4b8aabd2629a/doc/interface-languages-hVBopxYENt)
- [SureDrop Dashboard](https://outline.suredrop.io/s/c3c86a1c-0f2a-4dd2-8686-4b8aabd2629a/doc/suredrop-dashboard-fTaQnSgtwV)
- [SureDrop Users](https://outline.suredrop.io/s/c3c86a1c-0f2a-4dd2-8686-4b8aabd2629a/doc/suredrop-users-2ZPUhuPlKk)
- [SureDrop Groups](https://outline.suredrop.io/s/c3c86a1c-0f2a-4dd2-8686-4b8aabd2629a/doc/suredrop-groups-OjqflZoTmQ)
- [SureDrop Properties Sidebar](https://outline.suredrop.io/s/c3c86a1c-0f2a-4dd2-8686-4b8aabd2629a/doc/suredrop-properties-sidebar-tjOboaysYS)
- [SureDrop File Processing](https://outline.suredrop.io/s/c3c86a1c-0f2a-4dd2-8686-4b8aabd2629a/doc/suredrop-file-processing-SSwfY7qTPa)
- [SureDrop Administration](https://outline.suredrop.io/s/c3c86a1c-0f2a-4dd2-8686-4b8aabd2629a/doc/suredrop-administration-Idd3si2zZ3)
- [SureDrop Help and Support](https://outline.suredrop.io/s/c3c86a1c-0f2a-4dd2-8686-4b8aabd2629a/doc/suredrop-help-and-support-q3sCkieDW1)